Frontline has an excellent reputation for customer care. We aim to exceed our customers' expectations and our business is built on the on-going development of key account management.
We are happy to work directly with our clients or in partnership with building contractors or facilities management companies.
Frontline takes responsibility for all parts of a project from the specification of product, installation, project management, training, testing, commissioning and on-going service and maintenance.
Our strategy is to undertake all of the installation work in-house and we directly employ our own technical support, installation and service engineers, only using sub contract labour for the less technical tasks and where they are under the direct day to day supervision of our qualified engineers.
The key advantage of having our own professional in-house engineering resource is that we can ensure that we deliver a consistently high standard of work.
We apply the same principles to our service and maintenance work, wherever possible using our own professional engineering teams to perform the all-important maintenance tasks. To support our overseas customers we have developed a worldwide network of Local Service Providers that we have vetted and that we continue to monitor to ensure that the same high standards are applied to all our customer sites, wherever they may be. This approach ensures that we can deliver a high percentage of first time fixes and deliver an excellent service to our customers.
We also have our own highly qualified technical support engineers who can resolve the vast majority of technical problems without having to refer to the manufacturer for assistance. This is in contrast to a number of our competitors and it enables us to provide a fast, efficient and comprehensive service.
We pride ourselves on the skills and professionalism of our team which we see as vital when delivering a 24 hour, 7 days a week service, with guaranteed response times.
We are fully flexible in our approach and we will tailor a support contract to each customer's exact needs.
Contracts can be fully comprehensive to include all parts and labour or chargeable on an as and when basis. We will guarantee a response time to a reported fault and cover a site at all times, day and night. Preventative maintenance is scheduled in advance and can be carried out at a time to best suit each customer.